How to Retrieve Your MTN Backup Mobile Contact Numbers

Are you an MTN Subscribers whose phone or SIM card got missed or stolen and you are now looking for a way to restore your backup contacts or do SIM backup recovery; I will walk you through a simple way you can do this. It is pretty simply compare to the first time you do backup of your contacts.

MTN Backup Contact Recovery
I presumed that you have done backup of your contacts before now using MTN backup services on your phone. If you have done this, those phone contacts are stored in an MTN secured internet data server. That is to say that you can easily retrieve those contacts from their internet data server any time you want them since you are their customer.

Reasons Why You Needed To Retrieve Your MTN Backup Contacts

• Your phone is stolen
• Your SIM got spoilt
• Your contacts are mistakenly deleted by you or someone
• Your phone got spoilt

Things you should know before you can retrieve your Backup contacts

• Buy an MTN backup 128K SIM card as new welcome pack SIM card, any MTN SIM Card below 128K will not work.
• Make sure you have up to N50 airtime on your new MTN line.
• You new phone should fall among these phones;
• Alcatel
• Arima
• LG
• Motorola
• Nokia
• Panasonic
• Sagem • Sanyo
• Samsung
• BenQ-Siemens
• Simbit
• Sony Ericsson
• Vertu
• ZTE

How to retrieve your Backup contacts, tasks, events, calendar, and notes using MTN Backup Service?

Now, follow these steps to retrieve your MTN Mobile Phone contacts;
• Log into your MTN backup online account at: https://mtnnigeria.weballynis.gemalto.com/CloudBackup/index.html using your login details (your mobile number e.g. 2348012345678) and your password that was provided during your initial contacts backup.
• Go to devices to view where you did your recent backup or synchronization (sync)
• Ensure you select a phone-type that matches with the current phone you are using.
• Click on sync now; you will receive an OTA message that says “server wants to do a synchronization with you”
• Click on continue and it says
“Operation in progress” Wait for the operation to complete.
After completion, your new phone will be update with your contacts, events, tasks and notes that you have saved before on your old phone; you will see “Operation successful. Thank you” Click on OK
MTN backup service will send you a text message
Y’hello! Your SIM backup was successful. Now your contacts are safe on the MTN network. Thank you for choosing MTN N. N50 will be deduct from account automatically while MTN resend the sync data to your phone using OTA; with this you will be able to get back all of your backup data back to your phone.

You can retrieve up 200 contacts from your SIM backup and 5000 contacts from your phone backup.
Now, If you have not backup your MTN contacts before; here are the steps to backup your MTN contacts, tasks, events, calendar, and notes using MTN Backup Service

If you love this article; help spread or tell your friend about it on facebook, twitter, Google+, 2go, Pinterest,
If you have problem retrieving your MTN backup contacts let me know. Drop your challenge on the comment box below. Ok, I will help you out provided you will tell your friend about this site.

154 thoughts on “How to Retrieve Your MTN Backup Mobile Contact Numbers”

    1. Pls i did a backup and a password was sent me but i lost it including my contacts cos my phone got bad, so i want to retrive . 07034962744

      1. To long in to all M̶̲̥̅γ̲̣̣̥ contacts please help ♍​ε̲̣̣̣̥ out I really need M̶̲̥̅γ̲̣̣̥ numbers please!

    1. Hi Emmanuel,
      if you are sure you back up your contacts before you lost your mobile phone then buy an MTN SIM card of 128K size. Welcome back your old MTN line then visit your MTN backup online account to retrieve your contacts.
      If you have any challenge let us know.

    1. Bouyken, did you backup your phone contacts before your phone got lost or stolen as the case may be? if you did then read this article:How to Retrieve Your MTN Backup Mobile Contact Numbers, and other comments on this page very well. if the article did not help you then inbox me your email address for further assistance.

    1. Amara, If this article: How to Retrieve Your MTN Backup Mobile Contact Numbers, and other comments on this page did not help you recover your MTN lost contacts then inbox me your email address for further assistance.

  1. I can’t restore my contact from the mtn saver, but I v backup to 3 times, each time I try I will not be receiving any respons.

    1. Hello Enoobong,
      They can be 3 POSSIBLE reasons for this;
      1. You new MTN card not up to 128k, 2.MTN Technical problem which will be restore later, 4. if the backup was not proper problem
      Check the number that is written at the back of your new MTN SIM card, if it is not up to 128k. You will have problem restoring your MTN backup contact. All you need to do is SIM SWAP. Visit any MTN office close to you, tell them that you want do SIM swap. After the SIM swap, you will be able to restore your contacts.

    1. Ezeani,
      turn the back of the SIM card; it is written there. If you turn the back of the SIM card and 128K is not written there or any other number written, just know that the SIM card is likely to be 64K or 32K and it will not work. So, what you need to do is to go back to where you purchase the SIM card and tell them that you need 128K SIM card or SIM card for SIM SWAP.

  2. Pls I need you to help recover my contacts I lost my phone and I he backup. Pls help me. 08167506121. Thank u for helping out.

      1. yah cos wen i lost ma fone nd did a welcom bak i saw all ma contacts then(as soon as i opened ma whatssap) bt since d present fone got spoilt i havnt been able to retrieve them (d welcom bak sim is 128)

  3. Emma,

    Pls, i want to recover my contacts. An sms was sent through 307 telling me to login using my phone number in the form of 234xxxxxx and also sent some letters as my password but when i tried to log in, it was tellinge that the user has been blocked or that the username / password is incorrect.

    Do i have to do the online activity using the line that i want to recover my contacts on. That is the newly recovered sim?
    Ayodeji

  4. Good day Mr. Emeka,
    does it mean dat if I didnt backup my contacts dat I saved in my SIM before I misplaced my SIM, I won’t be able to recover them?

  5. I have try all night and followed all instructions on how to retrieve my sim backup it all failed, pls help I need my contact back.

  6. Please, a brother duly backed his contacts up. He is using mtn. But even with my little help, retrieving it failed. Please, can you be of any help? I’ll really appreciate. Thanks

  7. I backed up my contact and can even view them on my profile on mtn backup but having a challenge in retrieving it. I am using Nokia 103. Will i need a browser phone to be able to retrieve my my contacts? ur urgent response will be highly appreciated

  8. I have on several occasions received SMS from MTN notifying me that my contacts have been save on their databank without me initiating it. Now I have lost all my contacts, can I retrieve them from MTN’s databank? If yes, how can I do this? Thank and hope to read your reply.

  9. pls help retrieve my back up contacts pls its very urgent. my numb;07033576380 tnx expecting results as soon as possible

  10. I retrieved my MTN line 08037751388, despite d fact I visited MTN office in respect of my contact back up uptill now I have not received d back up. I am using Nokia 225.

    1. Hello Fareo,
      if you’re sure you back up before having problem with your SIM Card; can you explain the extend you’ve gone with them at MTN office (what did they tell when you visited MTN office) so that I will know where to come in.

  11. my phone was stolen and i go to MTN office den they give me a sim with my old number and all my contacts did not appear, i have already backup my sim before it was stolen. so please help me.

    1. What number is written at back of the SIM they gave you. If it is 128k then I will help you but if it is not, go back to them and tell them to help you retrieve backup contacts

  12. Backing up my contact via MTN BACKUP was easy but restoring my contact back now is a problem……You guys should find a way and give me my contact Back…..

  13. pls i tried recovering my contacts but it keep telling me Your mobile does not allow MTN Backup to launch sync automatically.

    Please launch MTN Backup on your mobile and start sync.

  14. hello
    I saw my contact dat I backup but I don’t know how to restored dem in my wcome back mtn sim and is 128k. dis is d message d send to me
    You are currently not allowed to sync or recover your content as you have already benefited from a microcredit last time. MTN will try to charge your transaction soon.

    pls help me

  15. Hello my fone is not using Internet but I try to use my friend fone which is using Internet but I have not receive any OTA massage since then

  16. Pls I need my contacts back, it was deleted mistakenly by the person who flashed my phone for me. Pls it is very urgent I don’t have any number .

  17. i lost my phone and i want to retrieve my contacts that i backup but i can’t restore them since two months ago.

  18. plse my phone has no internet but i want my contacts back urgently, so plse help me get my backup contaccts back on my sim no 0241825360

  19. PlZz o ai don’t kw aw 2 login cox I dint sign up 4 any backup it jxt activated t self n strted deducting money so aw do I n were sud I log on 2? Tnks ASAP

    1. Hello Phemzy,
      You can only login if you have previously sign-up for backup. If your money is being deducted while have you have not requested for backup; visit any MTN outlet close to you for deactivation.

  20. Hello kindly help out in retrieving my contacts back ,the truth is I am not used to all this Android of a phone but better of in bb. Moreso this phone is not in the list of phones mentioned ,am using techno c7 . Please kindly be of help thanks

  21. Please kindly help me to retrieve my Mtn contact. I have been to the site but unable to achieve anything. My number is 08036825487. Thanks

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