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How to Activate GTBank Token before first time Internet Banking

Do you recently acquire a new GTBank token and you wish to activate it for the below reasons.

Reasons for activating new Token Device

Transferring money from your account to another GTBank account or to other banks.
• Generating secure codes for online payment
• Conducting FX transfers
• Processing Cash/Draft In transit
• Adding more service options on our Internet Banking platform (add service)
• Making FX Sales
• To replaced your old token that stopped working.

If this is your first time of using the GTBank token, below are steps to activate the new GTbank TOKEN


• Your token becomes active after 24 hours of acquiring it.

• To register it, log on to the GTBank internet banking platform or page using your user name-old account number and unique password.

• Go to the settings and help menu on your left.

• Enter the token ID without hyphen (-). (e.g. 1247138043) in the space provided, tick “Acknowledge” and click “Continue”. The numbers is at the back of your token- white panel.

• You will receive sms from GTBank, thanking you for completing the GTBank acknowledgement process.

• You can now proceed with your online money transfers via the GTBank mobile app or internet banking platform.

What Happens if you don’t Activate the New GTbank Token before using it?

If you fail to activate it online, “internal server error” will keep appearing each time you try to make transfers via the GTBank mobile app. Although, you will be able to add beneficiaries with the token but you can’t make transfer.

For questions and comments, you can use the comment box below or visit GTBank official TOKEN webpage

58 thoughts on “How to Activate GTBank Token before first time Internet Banking”

  1. Hi please I fine it difficult to activate my tone but I don’t know why,i couldn’t fine setting s and I have not got any SMS form GTB please help thanks

  2. I got my gt token today and i was told that after 3hours it will be activated
    Since morning that have gotten the token now, ain’t see any message for it

  3. Hi, am also having an issue with my GTB mobile App this few days… whenever I want to make a transfer or pay for something online I would be ask to provide a TOKEN to complete the transaction but before I don’t experience this shit. What’s wrong?

  4. hello i thought you can generate the code on your mobile without using the electronic token system? and also am not in the country how do i get my internet banking i.d and password

  5. Hello sir/ma
    I collected my token some month back i did not activate it because i don’t need it them but now i want to activate it i download the app and enter my id and password given to me by gtb it was saying invalid user id or password but what i notice is my id is 11 number why my the orther one is 8 digit the third one is 4 digit and now am not in the country what can i do now if there is solution you can send it to my mail box because i use add my mail when open account

  6. Must I get to the bank to get a token and what does it cost to acquire one. I downloaded the gtb mobile banking collected my user ID and password via email, but I’m being asked to provide my token before transaction could be done. What do I do?

  7. Please, how can I get a token when I’m not in the country, been trying to make transfers, but it always request I input a token, please how can I get a o token diaspora,

  8. Goodday pls I have been trying to transfer money with my token and its been showing me incorrect secret answer.but its the answer am using

    1. Hello Adebowale,
      I find it difficult to understand you. Do you want to activate your GTbank and Ecobank token? Please, I will appreciate if you can re-frame your question.

  9. Olusola Ibitayo Amos

    Hi, please I want to activate my TOKEN from GTbank, I have logged in but I don’t see the settings and help menu on my left. Please help me. Thank you.

    1. Good morning, I’ve been trying to register f
      On this Gtbank token but I was ask to fill a form and my old Account number was ask to register with, and as it stands I don’t have my old Account number anymore. Please what do I do because I need to do a transfer urgently. Thank you.

          1. Blaal Muheez Babatunde

            Yes . And more so want to use link Internet bank with my token but when I got to where to enter the 6 digit number sent to me I would enter it and it doesn’t proceed to the nest page. Please I need quick answer.

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