How to Retrieve Your MTN Backup Mobile Contact Numbers

Are you an MTN Subscribers whose phone or SIM card got missed or stolen and you are now looking for a way to restore your backup contacts or do SIM backup recovery; I will walk you through a simple way you can do this. It is pretty simply compare to the first time you do backup of your contacts.

MTN BACKUP RECOVERY
I presumed that you have done backup of your contacts before now using MTN backup services on your phone. If you have done this, those phone contacts are stored in an MTN secured internet data server. That is to say that you can easily retrieve those contacts from their internet data server any time you want them since you are their customer.

Reasons Why You Needed To Retrieve Your MTN Backup Contacts

• Your phone is stolen
• Your SIM got spoilt
• Your contacts are mistakenly deleted by you or someone
• Your phone got spoilt

Things you should know before you can retrieve your Backup contacts

• Buy an MTN backup 128K SIM card as new welcome pack SIM card, any MTN SIM Card below 128K will not work.
• Make sure you have up to N50 airtime on your new MTN line.
• You new phone should fall among these phones;
• Alcatel
• Arima
• LG
• Motorola
• Nokia
• Panasonic
• Sagem • Sanyo
• Samsung
• BenQ-Siemens
• Simbit
• Sony Ericsson
• Vertu
• ZTE

How to retrieve your Backup contacts, tasks, events, calendar, and notes using MTN Backup Service?

Now, follow these steps to retrieve your MTN Mobile Phone contacts;
• Log into your MTN backup online account at: https://mtnnigeria.weballynis.gemalto.com/CloudBackup/index.html using your login details (your mobile number e.g. 2348012345678) and your password that was provided during your initial contacts backup.
• Go to devices to view where you did your recent backup or synchronization (sync)
• Ensure you select a phone-type that matches with the current phone you are using.
• Click on sync now; you will receive an OTA message that says “server wants to do a synchronization with you”
• Click on continue and it says
“Operation in progress” Wait for the operation to complete.
After completion, your new phone will be update with your contacts, events, tasks and notes that you have saved before on your old phone; you will see “Operation successful. Thank you” Click on OK
MTN backup service will send you a text message
Y’hello! Your SIM backup was successful. Now your contacts are safe on the MTN network. Thank you for choosing MTN N. N50 will be deduct from account automatically while MTN resend the sync data to your phone using OTA; with this you will be able to get back all of your backup data back to your phone.

You can retrieve up 200 contacts from your SIM backup and 5000 contacts from your phone backup.
Now, If you have not backup your MTN contacts before; here are the steps to backup your MTN contacts, tasks, events, calendar, and notes using MTN Backup Service

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214 thoughts on “How to Retrieve Your MTN Backup Mobile Contact Numbers”

  1. I did my backup up a day before my phone got lost with this no 07037545624 because my phone was down,the no is 08138661493. but while somebody was talking about the backup i ask her to do it for me with the no above as my battery ran down. mtn ask me to send START TO 307 which was done and they sent a mesg to the phone ,yello ; your subscription was successful and N100 deducted . your service will be renewed on 02/19/2018 N50/2wks. to CANCEL text STOP to 307. but on the next day as i want to pick up my phone where i dropped it to be charged i was told that armed robbers came last night and made away with so many things including my phone, then the next day i recovered my line but no contact in it . Sir,that is why i am here for help.

  2. pls my sim got spoilt sometime ago ,and went in for replacement but couldn’t got all my contact can you pls help me retrieve it

  3. Hello, I lost my phone sometime ago and I have never backed up my MTN sim card before. Is it possible to get my contacts back even if I have never synced them before with MTN back up

  4. They is stole my phone and I need all my contacts back I did welcome back today and my only MTN line for the past ten years.

  5. Please my cell phone and sim card was stollen day before yesterday and I have welcomed back my number. Now I want all my contacts to be backed up. Please you people should help me out.

  6. Please kindly help me to retrieve my Mtn contact. I have been to the site but unable to achieve anything. My number is 08036825487. Thanks

  7. Hello kindly help out in retrieving my contacts back ,the truth is I am not used to all this Android of a phone but better of in bb. Moreso this phone is not in the list of phones mentioned ,am using techno c7 . Please kindly be of help thanks

  8. PlZz o ai don’t kw aw 2 login cox I dint sign up 4 any backup it jxt activated t self n strted deducting money so aw do I n were sud I log on 2? Tnks ASAP

    1. Hello Phemzy,
      You can only login if you have previously sign-up for backup. If your money is being deducted while have you have not requested for backup; visit any MTN outlet close to you for deactivation.

  9. plse my phone has no internet but i want my contacts back urgently, so plse help me get my backup contaccts back on my sim no 0241825360

  10. i lost my phone and i want to retrieve my contacts that i backup but i can’t restore them since two months ago.

  11. Pls I need my contacts back, it was deleted mistakenly by the person who flashed my phone for me. Pls it is very urgent I don’t have any number .

  12. Hello my fone is not using Internet but I try to use my friend fone which is using Internet but I have not receive any OTA massage since then

  13. hello
    I saw my contact dat I backup but I don’t know how to restored dem in my wcome back mtn sim and is 128k. dis is d message d send to me
    You are currently not allowed to sync or recover your content as you have already benefited from a microcredit last time. MTN will try to charge your transaction soon.

    pls help me

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