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How to Retrieve Your MTN Backup Mobile Contact Numbers

Discover ⇒ How to Recover Number from MTN Lost SIM. How to Restore your MTN Contacts/Numbers from lost SIM or Stolen phone.

Are you an MTN Subscribers whose phone or SIM card got missed or stolen and you are now looking for a way to restore your backup contacts or do SIM backup recovery; I will walk you through a simple way you can do this. It is pretty simply compare to the first time you do backup of your contacts.


Recover MTN Contacts/Numbers from Lost SIM or Stolen Phone

I presumed that you have done backup of your contacts before now using MTN backup services on your phone. If you have done this, those phone contacts are stored in an MTN secured internet data server. That is to say that you can easily retrieve those contacts from their internet data server any time you want them since you are their customer.

Reasons Why You Needed To Retrieve Your MTN Backup Contacts

• Your phone is stolen
• Your SIM got spoilt
• Your contacts are mistakenly deleted by you or someone
• Your phone got spoilt

Things you should know before you can retrieve your contacts/Numbers

• Buy an MTN backup 128K SIM card as new welcome pack SIM card, any MTN SIM Card below 128K will not work.
• Make sure you have up to N50 airtime on your new MTN line.
• You new phone should fall among these phones;
• Alcatel
• Arima
• LG
• Motorola
• Nokia
• Panasonic
• Sagem • Sanyo
• Samsung
• BenQ-Siemens
• Simbit
• Sony Ericsson
• Vertu

How to retrieve your Backup contacts/numbers using MTN Backup Service

Now, follow these steps to retrieve your MTN Mobile Phone contacts;
• Log into your MTN backup online account at: using your login details (your mobile number e.g. 2348012345678) and your password that was provided during your initial contacts backup.
• Go to devices to view where you did your recent backup or synchronization (sync)
• Ensure you select a phone-type that matches with the current phone you are using.
• Click on sync now; you will receive an OTA message that says “server wants to do a synchronization with you”
• Click on continue and it says
“Operation in progress” Wait for the operation to complete.
After completion, your new phone will be update with your contacts, events, tasks and notes that you have saved before on your old phone; you will see “Operation successful. Thank you” Click on OK
MTN backup service will send you a text message
Y’hello! Your SIM backup was successful. Now your contacts are safe on the MTN network. Thank you for choosing MTN N. N50 will be deduct from account automatically while MTN resend the sync data to your phone using OTA; with this you will be able to get back all of your backup data back to your phone.

You can retrieve up 200 contacts from your SIM backup and 5000 contacts from your phone backup.
Now, If you have not backup your MTN contacts before; here are the steps to backup your MTN contacts, tasks, events, calendar, and notes using MTN Backup Service

If you love this article; help spread or tell your friend about it on facebook, twitter, Google+, 2go, Pinterest,
If you have problem retrieving your MTN backup contacts let me know. Drop your challenge on the comment box below. Ok, I will help you out provided you will tell your friend about this site.

241 thoughts on “How to Retrieve Your MTN Backup Mobile Contact Numbers”

  1. Oghenevwede Godsgift oke

    I did back up.before my phone was stolen as l retrieve the line l did not see all the contacts again how would l get the contact again this is my number

  2. Thanks for the good work, may God bless you too.
    Please, how can I move my contact from One sim card to another? Thanks


    I did my backup up a day before my phone got lost with this no 07037545624 because my phone was down,the no is 08138661493. but while somebody was talking about the backup i ask her to do it for me with the no above as my battery ran down. mtn ask me to send START TO 307 which was done and they sent a mesg to the phone ,yello ; your subscription was successful and N100 deducted . your service will be renewed on 02/19/2018 N50/2wks. to CANCEL text STOP to 307. but on the next day as i want to pick up my phone where i dropped it to be charged i was told that armed robbers came last night and made away with so many things including my phone, then the next day i recovered my line but no contact in it . Sir,that is why i am here for help.

  4. pls my sim got spoilt sometime ago ,and went in for replacement but couldn’t got all my contact can you pls help me retrieve it

    1. Please I subscribed to mtn backup before I lost my phone and did welcome back but couldn’t get back any of my contacts.
      I chatted mtn customer service and they asked me to text RESTORE to 7013 which I did severally but didn’t get any response.
      Please sir help me out it’s very important.

  5. Hello, I lost my phone sometime ago and I have never backed up my MTN sim card before. Is it possible to get my contacts back even if I have never synced them before with MTN back up

  6. They is stole my phone and I need all my contacts back I did welcome back today and my only MTN line for the past ten years.

  7. Please my cell phone and sim card was stollen day before yesterday and I have welcomed back my number. Now I want all my contacts to be backed up. Please you people should help me out.

  8. Please kindly help me to retrieve my Mtn contact. I have been to the site but unable to achieve anything. My number is 08036825487. Thanks

  9. Hello kindly help out in retrieving my contacts back ,the truth is I am not used to all this Android of a phone but better of in bb. Moreso this phone is not in the list of phones mentioned ,am using techno c7 . Please kindly be of help thanks

  10. PlZz o ai don’t kw aw 2 login cox I dint sign up 4 any backup it jxt activated t self n strted deducting money so aw do I n were sud I log on 2? Tnks ASAP

    1. Hello Phemzy,
      You can only login if you have previously sign-up for backup. If your money is being deducted while have you have not requested for backup; visit any MTN outlet close to you for deactivation.


    plse my phone has no internet but i want my contacts back urgently, so plse help me get my backup contaccts back on my sim no 0241825360


    i lost my phone and i want to retrieve my contacts that i backup but i can’t restore them since two months ago.

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